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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves. For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description. In what order should the consultant design the elements of the OmniScript to meet these requirements?

A) HTTP Action, Radio Input, Date Input, DataRaptor Post Action
B) Date Input, Radio Input, HTTP Action, DataRaptor Post Action
C) Radio Input, Date Input, HTTP Action, DataRaptor Post Action
D) HTTP Action, DataRaptor Post Action, Date Input, Radio Input

2. An Integration Procedure calls a REST API to retrieve weather data. The API requires certain parameters, such as the city and country, to be passed as query parameters in the URL. How should the OmniStudio Consultant manage the configuration of these parameters in the HTTP Action?

A) Define the parameters only in the HTTP Action Request Body, regardless of the GET method.
B) Use a Data Mapper Load action to send the parameters directly to the external API, bypassing the HTTP Action.
C) Manually concatenate the parameters into the endpoint URL string using a Set Values action.
D) Input the parameters as Query Parameters within the HTTP Action properties, which automatically appends them to the endpoint URL.

3. A project involves multiple environments, including Development, QA, and Production. What is best practice for managing and moving Data Mapper changes across these environments?

A) Treat the components as data records for migration via a data loader tool.
B) Extract the JSON definitions for manual import via the browser console.
C) Recreate the configurations manually within each environment's designer.
D) Deploy components using metadata migration tools and source control.

4. Agents for an insurance company need to know the current and past weather conditions when creating claims for customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents have access to the information. The FlexCard needs to provide fields extracted from a weather API and an account field from Salesforce. According to best practice, what data source should be used?

A) Streaming API
B) DataRaptor Extract
C) Integration Procedure
D) REST

5. A business has a project that must be completed soon in order to meet important deadlines.
However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:
- Minimize implementation time
- Ensure end-user processes are as simple as possible
- Find a way to ensure optimal UX
In this scenario, what two actions should the consultant recommend to the project team? Choose
2 answers

A) Create new LWC templates for branding and styling
B) Replace existing APEX using DataRaptors and HTTPActions
C) Implement FlexCards and OmniScripts for the front-end
D) Use existing APEX classes as data sources

Solutions: