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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. Your new client is a small company launching Slack for the first time. They like to keep processes lean and don't have a large IT team to support users with queries.
To ensure a great Slack user experience, which end-user support best practice should you recommend they leverage?

A) Assign employees to monitor help channels and answer users' questions.
B) Promote a search first culture by providing self-serve materials in Slack to enable users to independently find answers to their questions.
C) Create various help channels in Slack for users to submit their requests.
D) Communicate an immediate response timeline to ensure user requests are attended to.

2. You are designing a learning session for your client. Your client counterpart has asked that you ensure learners are able to use threads and emoji reactions while working in Slack.
Based on Slack's experiential learning approach, what is the best option to ensure your attendees are able to perform these activities after the session?

A) Set aside time in the session to practice threading and emoji reactions live.
B) Test your attendees with multiple choice questions about threading and emoji reactions.
C) Ask your attendees to read about threading and emoji reactions in the Slack Help Center after the session.
D) Include a screenshot of threads and emoji reactions on your slides.

3. Your client is researching the acquisition of a new company and wants to collaborate on the acquisition in Slack. The acquisition would be a long-term process and would need input from many departments from different workspaces, including finance and legal. Given that the acquisition is still in consideration, this information needs to be kept private.
How would you recommend they collaborate?

A) Use public channels to collaborate on general acquisition issues, and private channels to collaborate on sensitive information.
B) Through a separate hidden workspace.
C) Through multi-workspace channels.
D) House all acquisition related channels in a global workspace and make all channels private.

4. You are a Slack consultant helping a client configure Slack Connect. The client is planning a new project with an external partner, and the client asks you whether approval will be required to work with the partner in Slack Connect channels by default.
What guidance should you provide about working with other companies / partners in Slack Connect channels?

A) Approval is never required to work with people from other companies in Slack Connect channels.
B) Approval is sometimes required to work with people from other companies in Slack Connect channels.
C) Slack Connect channels require approvals only if Slack Apps require approvals.
D) Approval is always required to work with people from other companies in Slack Connect channels.

5. You are a Slack consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with an external partner. The client's Enterprise Grid houses four workspaces: Social, External, Marketing and Finance.
Unless modified from the default in the client's Enterprise Grid, which workspaces can channel members request to work with individuals from the external partner?

A) All the workspaces housed within the Enterprise Grid
B) The External workspace only
C) The first workspace created in the Enterprise Grid
D) The latest workspace created in the Enterprise Grid

Solutions: