Exam Name: ISTQB Certified Tester-Foundation Level - Usability Testing
Certification Provider: ISQI
Corresponding Certification: iSQI Software Testing & Quality
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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Usability Evaluation Methods and Techniques | 25% | - Inquiry methods: surveys, interviews, focus groups - Usability testing: planning, preparation, execution, analysis - Inspection methods: heuristic evaluation, cognitive walkthrough |
| Fundamentals of Usability Evaluation | 20% | - Human-centered design process - Evaluation types: inspection, testing, inquiry - Goals, metrics and measurement |
| Risks in Usability, UX and Accessibility | 15% | - Impact analysis and mitigation - Identification and classification of risks - Project and product-level risks |
| Accessibility in Usability Evaluation | 15% | - Standards: WCAG, ISO 9241, EN 301 549 - Inclusive design considerations - Evaluating compliance and accessibility barriers |
| Usability Test Planning and Reporting | 10% | - Documenting results and recommendations - Test strategy and plan design - Stakeholder communication |
| Basic Concepts of Usability, UX and Accessibility | 15% | - Definitions and core principles - Business value and objectives - Relationship between usability, UX and accessibility |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
Which of the following statements about usability test scripts is wrong?
- A. It contains pre-session interview questions.
- B. It contains answers to the test questions.
- C. It contains post-session interview questions.
- D. It is a checklist used by the moderator of a usability test.
Correct Answer: B 🗳️
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What does the Equality Act address?
- A. It protects people from discrimination in the workplace and in wider society
- B. It states that websites have to adhere to the WCAG conformity level A
- C. It obligates organizations to make sites accessible at all costs
- D. It states that websites have to adhere to the WCAG conformity level AA
Correct Answer: A 🗳️
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Your project manager asked you for your advice. A recent project failed because the users were not satisfied with the final product, although your project manager claimed that she followed the human-centered design process. She interviewed users at the start of the project, created a first prototype and evaluated that prototype.
Which part of the human-centered design process did she miss?
- A. The "evaluate"-part
- B. The "analyze"-part
- C. The "iterate"-part
- D. The "design"-part
Correct Answer: C 🗳️
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A web shop owner used Google Analytics to gather information about her users. She found out that most users take about five minutes to place an order. Is the usability of the website good or bad?
- A. That depends on the context of use as users may have different expectations
- B. The usability of the website is bad - five minutes is way too long
- C. That depends on the accessibility of the website
- D. The usability of the website is good - five minutes is a fair amount of time
Correct Answer: A 🗳️
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