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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

Question 1

A UX Designer is going to create a custom app for a new team of service agents.
Which three parts of the user interface could be customized?
Choose 3 answers

A. Tabs within the apps's navigation bar
B. Opportunity lead scoring
C. Relationship between standard objects
D. Page layouts of the records
E. Details to be shown in the records highlights panels

Question 2

Cloud Kicks' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see:
* Some Knowledge articles, not all
* Articles organized in different categories
* Different fields than support representatives
Which consideration should be made when determining how to present Knowledge articles to each audience?

A. Page layouts or permissions can display only the fields needed for each audience.
B. Separate articles should be written for each audience, with only relevant information.
C. Topics within a customer site must be organized the same as internal data categories.

Question 3

A UX Designer wants to communicate the value of diversity, inclusion, and equality in design.
Which three business outcomes represent these values?
Choose 3 answers

A. Fewer workplace debates
B. Greater market share
C. Less employee turnover
D. Economic growth
E. Critical investing

Question 4

Cloud Kicks (CK) has hired a UX Designer to help with the design of its Experience Cloud site. CK wants to understand the structure and layout of the navigation menu.
Which activity should the designer use while card sorting?

A. Compare two versions of the navigation menu mockups to see which performs better.
B. Have users sort the cards based on similar categories or groups.
C. Arrange pages in the navigation menu by alphabetical order.

Question 5

Cloud Kicks has identified a Trusted Advisor persona as their primary focus for the next iteration.
Which key business process defining their work should be analyzed to make sure the delivered experience fits their needs?

A. Managing sales pipeline and forecasting
B. Maintaining relationships with existing customers
C. Customizing and administering Salesforce

Solutions: