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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which facilitates outcomes that customers want to achieve?

A) IT asset
B) Service
C) Warranty
D) Organization

2. Which describes an unresolved problem which has been already analysed?

A) An incident
B) A risk
C) A workaround
D) A known error

3. When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

A) Analysis paralysis
B) Minimum viable product
C) Direct observation
D) Feedback loop

4. Which action is performed by a service provider?

A) Authorizing budget for service consumption
B) Requesting required service actions
C) Receiving of the agreed goods
D) Ensuring access to agreed resources

5. Which is a way of applying the guiding principle 'focus on value'?

A) Doing fewer things, but doing them better
B) Recognizing the complexity of systems
C) Comprehending the whole, but doing something
D) Understanding how service consumers use services

Solutions: