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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about the purpose of the Monitoring and event management practice is TRUE?

A) Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule
B) Minimize the negative impact of incidents by restoring normal service operation as quickly as possible
C) Systematically observe services and service components, and record and report selected changes of state identified as events
D) Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner

2. Which statement about outputs is CORRECT?

A) They describe how the service performs
B) They contribute to the achievement of outcomes
C) They capture customer demand for services
D) They consist of several outcomes

3. Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.

A) Event
B) Known error
C) Change
D) Problem

4. When is the earliest that a workaround can be documented in 'problem management'?

A) After the problem has been prioritized
B) After the problem has been analyzed
C) After the problem has been logged
D) After the problem has been resolved

5. Which practice performs reviews to ensure that services continue to meet the needs of the customers?

A) Service level management
B) Change enablement
C) Monitoring and event management
D) Service desk

Solutions: