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Cisco 642-145 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Maintenance | - System monitoring
|
| Topic 2: QoS and Voice Optimization | - Voice performance optimization
|
| Topic 3: Voice Gateway and Protocol Integration | - VoIP protocols
|
| Topic 4: Cisco Unified Communications Architecture | - Dial plan implementation
|
| Topic 5: Voicemail and Unified Messaging | - Cisco Unity integration
|
| Topic 6: Call Control and Features | - Call admission control
|
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