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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which one of the following types of traffic from the PG to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

A) configuration requests
B) skill group data
C) Real-Time Monitoring
D) routing and DMP control traffic

2. As part of the Cisco Unified Contact Center Enterprise 8.0 solution, how is the Cisco Unified Intelligence Center 8.0(x) deployed?

A) on a dedicated appliance server running the Cisco Voice Operating System
B) on a Cisco Unified Computing System B-Series VMware image with one virtual CPU and 8 GB of RAM
C) co-loaded on an administrative server just like WebView was in prior versions
D) on a dedicated appliance server running Microsoft Windows 2003 Server

3. DRAG DROP

4. Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

A) IVR ports
B) agents
C) PSTN gateway trunks
D) MTP resources

5. The Cisco Unified IP IVR and Intelligent Contact Management components of the Cisco Unified Contact Center Enterprise solution cannot perform which function?

A) providing conference bridge for agent and supervisor calls
B) providing CTI desktop functionality for agent state control
C) instructing queue points to play specific messages to callers
D) reporting with Cisco Unified Intelligence Center
E) providing call-routing functionality based on real-time conditions

Solutions: