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[Feb-2022] Avaya 6211 DUMPS WITH REAL EXAM QUESTIONS [Q39-Q62]

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[Feb-2022] Avaya 6211 DUMPS WITH REAL EXAM QUESTIONS

2022 New PrepAwayExam 6211 PDF Recently Updated Questions

NEW QUESTION 39
Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?

  • A. Inbound Mail Application Server
  • B. Inbound Mall License Server
  • C. Inbound Mall Manager Server
  • D. Inbound Mail Server

Answer: D

 

NEW QUESTION 40
Which Avaya Aura Contact Center component is required for Contact Center Multimedia deployment?

  • A. SIP Connector
  • B. Agent Desktop
  • C. Avaya Aura Media Server
  • D. API Server

Answer: B

 

NEW QUESTION 41
When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed.
Which three routing options can be applied? (Choose three.)

  • A. specific characters, words or phrases In the Email message (keywords)
  • B. the Skillset the [mail was sent to (skillset groups)
  • C. who the Email was sent from (sender groups)
  • D. what priority the Email was sent with (priority groups)
  • E. when the Email was received (office hours)

Answer: A,C,E

 

NEW QUESTION 42
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data fromthe Windows network for data analysis?

  • A. Single standard XSD file or flattened XSD file
  • B. Single standard XML file or flattened XML file
  • C. Single standard CSV file or flattened CSV file
  • D. Single standard HTML file or flattened HTML file

Answer: B

 

NEW QUESTION 43
Which tool displays the status counts for each multimedia contact type?

  • A. Multimedia Data Management
  • B. Multimedia Dashboard
  • C. Contact Center Database Dashboard
  • D. Contact Center Database Maintenance

Answer: B

 

NEW QUESTION 44
Where Is the administration of outbound campaigns and management of dialing lists performed?

  • A. Avaya Aura Contact Center
  • B. Avaya Aura Media Server
  • C. Contact Center Multimedia Server
  • D. Avaya Proactive Outreach Manager

Answer: C

 

NEW QUESTION 45
After adding and configuring the Contact Center Multimedia (CCMM) server, ad available to you based on information stored within the CCMM server database.
Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)

  • A. Call-by-Call Reports
  • B. Outbound Reports
  • C. Multimedia Reports
  • D. Agent Performance Reports
  • E. Contact Summary Reports
  • F. Configuration Reports

Answer: C,E

 

NEW QUESTION 46
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is usedfor the Web Communications skillset?

  • A. VI_
  • B. WC_
  • C. PO_
  • D. SM_

Answer: D

 

NEW QUESTION 47
You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management.
How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

  • A. Enter the SIP address of the agent phoneset in the Voice URI field.
  • B. Select the "Create CCT agent" option.
  • C. Set the agent user type to "Supervisor/Agent".
  • D. Select the "Enable CTI for this agent" option.

Answer: C

 

NEW QUESTION 48
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?

  • A. Copy the calling number from the workitem
  • B. Transferring the call
  • C. Getting workitem status
  • D. Accessing the address book

Answer: D

 

NEW QUESTION 49
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

  • A. GIVE MUSIC
  • B. QUEUE TO SKILLSET
  • C. GIVE RAN
  • D. GIVE IVR

Answer: B

 

NEW QUESTION 50
Which Avaya Aura Contact Center component is a core component that connects to a PBX to coilect incoming voice contacts, provide intelligent queuing, and collect historical data?

  • A. Avaya Agent Desktop (AAD)
  • B. Contact Center Manager Administration (CCMA)
  • C. Contact Center Manager Server (CCMS)
  • D. Contact Center Multimedia (CCMM)

Answer: C

 

NEW QUESTION 51
Which Avaya Aura Contact Center component is the application agents used to handle voice and non-voice contacts?

  • A. Contact Center Manager Administration (CCMA)
  • B. Contact Center Manager Server (CCMS)
  • C. Avaya Agent Desktop (AAD)
  • D. Contact Center Multimedia (CCMM)

Answer: C

 

NEW QUESTION 52
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)

  • A. Call-by-Call Reports
  • B. Multimedia Reports
  • C. Outbound Reports
  • D. Contact Summary Reports
  • E. AgentPerformance Reports
  • F. Configuration Reports

Answer: B,C

 

NEW QUESTION 53
You have installed the Avaya Aura Contact Center software and you are now preparing to test the software connections.
What are two functions of the Reference Client? (Choose two.)

  • A. Making phone calls
  • B. Transferring phone calls
  • C. Testing SIP connections
  • D. Testing CTI connections

Answer: A,D

 

NEW QUESTION 54
When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?

  • A. Contact Center Multimedia (CCMM)
  • B. Contact Center Manager Administration (CCMA)
  • C. Contact Center Manager Server (CCMS)
  • D. License Manager

Answer: A

 

NEW QUESTION 55
Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?

  • A. CCT Client Applications
  • B. SIP Connector
  • C. Contact Management Framework (CMF)
  • D. CCT API

Answer: C

 

NEW QUESTION 56
Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

  • A. CCMM Data Management
  • B. System Control and Monitor Utility
  • C. Control Utility
  • D. Contact Center Database Maintenance Utility

Answer: A

 

NEW QUESTION 57
You need to launch the CCT Web Administration Client to perform administrative tasks.
How do you access the CT Web Administration Client?

  • A. On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center> Communication Control Toolkit > Ref Client.
  • B. Open a web browser and browse to http://<servemame>/CCTConsole, where <servemame> is the name of the CCMS server.
  • C. On the System Control and Monitor utility> select the CCT tab > click Launch CCT Console button.
  • D. On the CCMA Launchpad select: Configuration > Select the CCT server> dick CT Administration > Click the links.

Answer: D

 

NEW QUESTION 58
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

  • A. IM_
  • B. OB_
  • C. EM_
  • D. VM_

Answer: B

 

NEW QUESTION 59
You have launched the Contact Center Multimedia (CCMM) Administration utility.
Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)

  • A. Email
  • B. Skillset
  • C. Web Comms
  • D. Server
  • E. Agent

Answer: B,D,E

 

NEW QUESTION 60
When performing an immediate backup in the Contact Center Database Maintenance utility, Which application Is the only one that is not selected by default?

  • A. ADMIN
  • B. CCMS
  • C. CCMA
  • D. Offline

Answer: D

 

NEW QUESTION 61
Which component is used to add servers in Contact Center Manager Administration (CCMA)?

  • A. Contact Center Management
  • B. Multimedia
  • C. Access and Partition Management
  • D. Configuration

Answer: D

 

NEW QUESTION 62
......


Avaya 6211 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Perform the routine maintenance tasks for the Contact Center Multimedia database
  • Describe the general settings configuration in the Contact Center Multimedia Administration Web interface
Topic 2
  • AACC Multimedia System Monitoring and Routines
  • Describe how the components such as CCT and Contact Center Multimedia fit into the Avaya Aura Contact Center environment
Topic 3
  • Configure the communication tools in the Multimedia Administration application
  • Avaya Proactive Outreach Manager integration components
Topic 4
  • Describe the components required to route email contacts including rules, rule components, and limitations
  • Perform configuration tasks in Contact Center Manager Administration to enable multimedia contacts in the contact center
Topic 5
  • Configure and modify outbound campaigns and call data settings using the Outbound Campaign Management Tool (OCMT)
  • AACC with POM Integration
Topic 6
  • Describe the function of the scripting applications and describe some of the commands and intrinsics to create the applications
  • Multimedia Configuration and Administration
Topic 7
  • Configure the required properties to route Web communication or Web chat contacts to agents
  • Describe the components of the Contact Center Multimedia solution architecture

 

Latest 6211 Pass Guaranteed Exam Dumps Certification Sample Questions: https://exam-hub.prepawayexam.com/AVAYA/braindumps.6211.ete.file.html

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