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Avaya 78950X Exam Syllabus Topics:
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NEW QUESTION 39
When configuring a scheduled backup using the Contact Center Database Maintenance utility, which three statements are true? (Choose three.)
- A. The backup folder contains backup files for each application you select.
- B. Regularly occurring backups create a new backup folder for the previous backup.
- C. You can schedule on a frequency of a specific date.
- D. You can schedule multiple applications for backup in a single scheduling task.
- E. You can only backup one database (either CCMS, CCMA, CCT, or CCMM) at a time.
Answer: A,C,E
NEW QUESTION 40
Which two parameters does the Avaya Aura Media Server (AAMS) default locale setting control? (Choose two.)
- A. The locale used for default prompts and announcements
- B. The locale of ringback that can be played by Avaya Contact Center Select (ACCS) scripts
- C. The language for the User Interface
- D. The keyboard requirements
Answer: A,C
NEW QUESTION 41
How many Multimedia users are fully configured within the sample users on Avaya Contact Center Select (ACCS)?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 42
Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?
- A. IP Office Web Manager
- B. IP Office System Status
- C. ACCS, Configuration component
- D. ACCS, Contact Center Manager component
Answer: B
NEW QUESTION 43
Refer to the exhibit.
How many email agents are licensed on this Avaya Contact Center Select (ACCS) system?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 44
Which three certificates are needed by the Avaya Contact Center Select (ACCS) server for TLS transport for the Voice proxy and CTI link? (Choose three.)
- A. A signed certificate in .crt format
- B. A signed certificate in .p12 format
- C. A signed certificate in .pl2 format
- D. A CA root certificate from Private or Public CA
- E. A CA root from IP Office server
Answer: B,D,E
NEW QUESTION 45
A call variable is useful because of which two characteristics? (Choose two.)
- A. Only call variables of type Integer can be used as wild variables.
- B. They can be changed from call variable to global variable during a call session.
- C. They can be assigned a range of values when they are created in the variable editor.
- D. Their values can be changed during a call session to serve as a collector for caller entered information.
Answer: C,D
NEW QUESTION 46
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.
Which CCMM tool provides this functionality?
- A. The Multimedia Contact Manager
- B. The CCMA
- C. The outbound campaign Management Tool
- D. The E-mail Manager
Answer: B
NEW QUESTION 47
Avaya Contact Center Select (ACCS) uses the TAPI-D Interface to monitor and control the agent endpoint in the IP Office platform. The ACCS solution needs to provide a secure password to use the TAPI-D link.
Which password is required?
- A. IP Office System password
- B. CCMA Login ID password
- C. Agent Login ID password
- D. ACCS Administrator password
Answer: B
NEW QUESTION 48
What are three of the Avaya Contact Center Select (ACCS) data sets that must be backed up to protect the ACCS system? (Choose three.)
- A. REGISTRY
- B. CCMA
- C. ADMIN
- D. CCT
- E. WebLM
Answer: B,D,E
NEW QUESTION 49
What are the two locations where a historical report can be saved? (Choose two.)
- A. In the Public Report Templates folder
- B. In the Scheduled Events folder
- C. In a Group folder
- D. In the Private Report Templates folder
Answer: C,D
NEW QUESTION 50
A user's access to prompt management controls through the Launchpad is controlled through which three controls? (Choose three.)
- A. Windows group security
- B. Basic Launchpad rights
- C. Partitions
- D. Access class
- E. Element Manager login
Answer: B,C,D
NEW QUESTION 51
In Avaya Contact Center Select (ACCS), voice calls are directed to ACCS via the ACCS SIP extension.
For voice calls to be answered by ACCS, what are two places where Route points (CDNs) are defined? (Choose two.)
- A. Orchestration Designer (OD)
- B. ACCS CCMA Configuration
- C. IP Office Configuration
- D. ACCS CCMM Administrator
Answer: A,C
NEW QUESTION 52
From the Avaya Contact Center Select (ACCS) Dashboard, which selection is made to view the status of the IP Office connection?
- A. System Control and Monitor Utility
- B. Contact Center Multimedia
- C. SIP Gateway Monitor SGM client
- D. Contact Center Server Configuration, SIP, Network Settings
Answer: D
NEW QUESTION 53
A controlled directory number Is responsible for which basic Avaya Contact Center Select (ACCS) process?
- A. Synching agents with extensions on IP Office in ACCS
- B. Processing voice and music recordings for flow and scripts
- C. Directing email and web communication contacts to the contact router
- D. Connecting voice contacts to the ACCS contact router
Answer: B
NEW QUESTION 54
What happens after an agent enters an After Call Work Item activity code while on a skillset call?
- A. The agent goes into a Walk Away state.
- B. The skillset call is released and the agent goes Into After Call Work state.
- C. After releasing the call, the agent must go Ready before entering the After Call Work state.
- D. When the agent releases the skillset call, they are automatically placed in an After Call Work state.
Answer: D
NEW QUESTION 55
Which statement is true about the Avaya GREP tool?
- A. It is only used to report on SIP related messages during low traffic periods.
- B. It should be used on a PC to search log files that have been downloaded from Avaya Contact Center Select (ACCS).
- C. It is only used during the installation phase and should not be used on an active server.
- D. It should only be used on an active system to capture real-time events.
Answer: D
NEW QUESTION 56
Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.
What is causing this problem?
- A. The IP Office Short Code is not configured under the IP Office Server node.
- B. No agents are logged into any ACCS skillsets.
- C. The master script is not activated.
- D. The control directory number is not acquired.
Answer: B
NEW QUESTION 57
To reduce implementation time, the partner has prepared the customer/partner supplied server in advance, and plans to complete the configuration at the customer's site. The partner has pre-installed Windows, and the Avaya Contact Center Select (ACCS) software, but without running the ignition Which deployment type does this represent?
- A. Trunkey option
- B. DVD option
- C. Software Appliance option
- D. Hardware Appliance option
Answer: A
NEW QUESTION 58
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