Brief Details

Following are the quick details related to the CIS-ITSM Certification Exam

• Exam Price: $150 (USD)

• Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.

• Number of Questions: 65 Questions

• Exam type: Multiple Choice Questions

• Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification

• Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.

• Duration: 90 minutes

• Exam Code: ServiceNow CIS-ITSM Certification Exam

• Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.

Reference: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=6c8e1d77dbc27f40de3cdb85ca961970

Whether for a student or an office worker, obtaining CIS-ITSM certificate can greatly enhance the individual's competitiveness in the future career: quick promotion, salary raise, and the opportunity to a better enterprise and so on...However, the low pass rate of the CIS-ITSM exam is well-known. There are so many people troubled by not having enough preparation time or perfect study materials. Now everything is not a problem. Try our study materials, which are revised by hundreds of experts according to the changes in the syllabus and the latest developments in theory and practice. Once you choose CIS-ITSM practice materials, passing the exam one time is no longer a dream. Our products have the following advantages:

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Exam Preparation

Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.

• ServiceNow ITSM Implementation
• ServiceNow ITSM Fundamentals

On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.

Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals

• ServiceNow Platform Implementation (ILT)
• Knowledge Management Fundamentals (On-demand)
• ServiceNow Fundamentals (ILT)
• Mobile Development Fundamentals (On-demand)
• Service Portal Fundamentals (On-demand)
• ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
• Knowledge Management Implementation (On-demand)
• CIS-IT Service Management Exam Prep
• Automated Test Framework (ATF) Fundamentals (On-demand)
• Major Incident Management (On-demand)

Candidates can get the details for these pieces of training on Now Learning portal

The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination

• At least six months of hands-on experience working on ServiceNow Platform
• At least six months of hands-on experience in implementing applications on ServiceNow Platform
• General familiarity with industry terminology, acronyms, and initial-isms

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CIS-ITSM training torrent is provided by PDF, Software/PC, and App/Online, which allows you to choose a suitable way to study anytime and anywhere. The PDF versions of study materials can be printed into a paper file, more convenient to read and take notes. You can also try the simulated exam environment with CIS-ITSM software on PC. And in any version of study materials, the number of downloads and the number of people used at the same time are not limited. Anyway, you can practice the key knowledge repeatedly with our CIS-ITSM test prep, and at the same time, you can consolidate your weaknesses more specifically.

Topics to Cover

ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.

Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification. Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.

• Incident Management: 25%
• Problem Management: 10%
• Change and Release Management: 25%
• Knowledge Management: 10%
• Configuration Management Database: 5%
• Request Fulfillment Management: 25%

For each ITSM application, the candidate must know the following for each module

• Business Cases / Use Cases Value proposition KPIs and Benchmarks Appropriate features and functions basis business requirements

• Proven Practices for Implementation Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability Implementation solutions to work in conjunction with application functionality

• Baseline Application Functionality Basic and advanced features in baseline installation New functionality and features added or changed State model and default process flow Basic and advanced operations performed by users and system

• Architecture and Security Key tables used in applications Relationships among tables Roles and default access controls Primary application components including Scripts, Business Rules, etc Integration capabilities

Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.

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ServiceNow CIS-ITSM Exam Syllabus Topics: