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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. What is required when creating portal users through Just-Time (JIT) provisioning?

A) FirstName
B) Organization_id
C) User.Role
D) FederationIdentifier

2. Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives.
The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community.
In which order should the community manager perform activation steps?

A) Set the community to Active, and available profiles and permission sets to the Adman Workspace, and create a process to send the welcome emails.
B) Publish the community, which will send out the welcome emails.
C) Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active.
D) Set the Community to Active, and available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome emails to Enabled.

3. Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.
Outside of Data Categories, what is another way UMS can control Knowledge article visibility?

A) Audience Targeting
B) Permission Sets
C) Sharing Rules
D) Branding Sets

4. Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers

A) Average Handle Time compared to Bot Session Time
B) Case deflection
C) CSAT (Customer Satisfaction score)
D) Case Type by Issue
E) Number of lead records created

5. Bloomington Caregivers (BC) intends to launch a company-wide project to create personalized experiences for its providers, vendors installers, and patients. BC'sbusiness processes and workflow flow industry standards and common practices, mostly driven by compliance and regulatory mandates.
What should BC closely into during the evaluation phase?

A) Community Connect
B) Lightning Bolt solutions
C) Digital Experience framework
D) SDLC (Software Developer Life Cycle) for Experiences

Solutions: