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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement

A) Work Types
B) Work Order Record Types
C) Entitlement Templates
D) Entitlements

2. Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

A) Two Service Territories that split the Service Resources evenly
B) Three Service Territories withfewer than 50 resources
C) Five Service Territories with fewer than 500 Service Appointments per day
D) One Service Territory with four Polygons

3. Universal Containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the Consultant configure to meet this requirement?

A) Technicians with Required Skills
B) Preferred Resource
C) Service Crew
D) Required Resource

4. universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways aConsultant can configure maintenance plans to meet the requirements?
Choose 2 answers

A) Associate work type called site to maintenance plan
B) Associate a required skill call site visits to maintain plans
C) Auto generate work order with 14-day generation time frame
D) Auto generate work order with a 14 days generation horizon

5. Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers

A) The scheduling policy is producing too many candidates that qualify for each Service Appointment.
B) Most service appointments have the same priority.
C) The Calculate travel and breaks Field Service Setting is disabledfor the Service Resource Availability work rule.
D) The Scheduling Policy Used field is blank.

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