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SAP C-C4HFSM-91 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. How can you set up authorizations in the Administration module in SAP Field Service Management?
Choose Two correct answers.

A) Assign permissions to used groups
B) Assign users to permission.
C) Assign user groups to users.
D) Assign user groups to permissions.

2. The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.

A) The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.
B) You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
C) The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
D) By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.
E) The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.

3. You want to create a new smart form. Which fields can you define? Choose the correct answer.

A) Name, Description, Revision, Type
B) Description, Category, Revision, Tag
C) Name, Description, Category, Labels
D) Description, Revision, Type, Tag

4. As a technician, you want to record expenses. Which objects can you record expenses against? Choose Three correct answers.

A) Service call
B) Equipment
C) Purchase order
D) Activity
E) Business partner

5. Which tool is used to build an online cloud report'? Choose the correct answer.

A) Crystal Dashboards
B) Crystal Reports
C) Jaspersoft Studio
D) Microsoft Reports
E) Caspar Studio

Solutions: