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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. You are executing the Source to Pay end-to-end process.
What are the top transformative business outcomes?
Note: There are 2 correct answers to this question.

A) Enable transparent organization
B) Minimize spending risk
C) Centralize master data
D) Improve contract negotiations

2. Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.

A) Delegated administration
B) Policy-based access control
C) Access management
D) Organizational management
E) Identity management

3. What are some of the machine learning capabilities in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A) Warranty determination
B) Account categorization
C) Case categorization
D) Machine translation

4. Which of the following are suite qualities of the intelligent, sustainable enterprise?
Note: There are 3 correct answers to this question.

A) Seamless user experience
B) One workflow inbox
C) One process workflow
D) Coordinated lifecycle management
E) Seamless payment methods

5. Which of the following are typical use cases for the Key User Tools in SAP Customer Experience solutions?
Note: There are 2 correct answers to this question.

A) Execution of logic in an external system
B) Screen adaptations for user interfaces
C) Complex scenarios requiring business logic
D) Addition of extension fields

Solutions: