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- Total Questions: 121
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ITIL 4 Foundation Sample Questions:
Which of the following guiding principles proposes the elimination of unnecessary work?
- A. Start where you are
- B. Keep it simple and practical
- C. Progress iteratively with feedback
- D. Think and work holistically
Correct Answer: B 🗳️
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Which is the definition of an IT asset?
- A. Any component that needs to be managed to deliver a service
- B. Any request from a user that is a normal part of service delivery
- C. Any change of state that has significance for the management of a service
- D. Any financially valuable component that contributes to a service
Correct Answer: D 🗳️
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Which statement about the purpose of the monitoring and event management practice is TRUE?
- A. Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule
- B. Minimize the negative impact of incidents by restoring normal service operation as quickly as possible
- C. Systematically observe services and service components, and record and report selected changes of state identified as events
- D. Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
Correct Answer: C 🗳️
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Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?
- A. Service request management
- B. Service level management
- C. Supplier Management
- D. Service desk
Correct Answer: A 🗳️
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Which practice ensures that a variety of access channels are available for users to report issues?
- A. Service level management
- B. Change enablement
- C. Service desk
- D. Incident management
Correct Answer: C 🗳️
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