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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A program manager consults with a client on how to improve their BPM Center of Excellence (COE). The program manager asks what metrics are being used to track the success of the COE.
The client offers examples of the metrics that are being collected for several processes related to the cycle time and efficiency. What course of action should the program manager suggest?

A) Suggest no changes to the metrics.
B) Suggest that greater emphasis be granted to the metrics gathered on cycle time.
C) Suggest that the COE should aggregate information on the ROI for each project.
D) Suggest that an additional category of metrics for defect rates be collected.

2. A company needs to speed up its hiring process. A proposal to accomplish this goal is modeled in the following BPD diagram and run against historical data with the Optimizer. The proposed process no longer waits for the background check to complete before putting the new hire into orientation and training.

What is the Service Level Agreement (SLA) that is key to optimizing this process?

A) Wait time on "Background Check".
B) Total time on "Facilitate New Hire's Orientation".
C) Percentage of new hires that pass "Probationary Review".
D) Percentage of new hires that fail "Background Check".

3. The business requirements for the BPM platform dictate that the runtime environment supports up to 10,000 unique users with up to 2,000 concurrent users during an 18 hour daily usage window with response times for user actions of less than 6 seconds in 95% of cases and no more than 10 seconds in any case. Who is responsible for ensuring that this expectation is met?

A) BPM Administrator
B) BPM Program Manager
C) BPM Developer
D) BPM Analyst

4. The following is an example of a user story: s a hiring manager, I need a web form to enter results of my interview with the candidate. If I decided not to hire the candidate, I need to email the?s a hiring manager, I need a web form to enter results of my interview with the candidate. If I decided not to hire the candidate, I need to email the recruiter so that he/she can call the candidate. If I decided to hire the candidate, I need to open an MS Word template and draft an offer for employment? What feedback should the program manager give on the user story?

A) It is a poorly written user story because it specifies implementation details.
B) It is poorly written user story because it documents what the user needs to do.
C) It is a good user story because it maintains a clear definition of what the hiring manager needs to accomplish and why.
D) It is a good user story because it leaves out all implementation details as to how the work will actually get done.

Solutions: