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HP HP2-H33 Exam Syllabus Topics:

HP Selling HP PPS ServiceOne Services Sample Questions:

1. How should you counter this objection: "Services cost too much."

A) HP standard warranty offers limited support for a short time period.
B) HP Services give you predictability and greater control of TCO.
C) HP Services ensure that your equipment stays up and running.
D) HP Services allow you to choose from various options that best suit your needs.

2. What percentage of savings does HP Care Pack Services bring to customers compared to single out-of-warranty repairs?

A) 34%
B) 44%
C) 14%
D) 24%

3. What is true about the difference between HP Contractual Services and HP Care Pack Services?

A) HP Contractual Services apply to global customers. HP Care Pack Services are intended for US customers
B) HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not offer IT outsourcing.
C) HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP Care Pack Services offerings are not suitable
D) HP Contractual Services integrate devices into existing environments. HP Care Pack Services are intended for new environments.

4. Which service corresponds with the following discovery question: "What is your back up plan to help you control and predict costs over the life of your equipment?"

A) Maintenance Kit Replacement for printers
B) Accidental Damage Protection
C) Travel Services
D) HP Care Pack Services (next business day or same day

5. Which HP PPS Service is paid as an up-front cost at the time of the purchase?

A) HP Custom Contractual Services
B) HP Standard Contractual Services
C) HP Priority Services
D) HP Care Pack Services

Solutions: