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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which software application for HP commercial notebooks helps customers tailor system functions to maximize notebook capabilities and meet their needs?

A) HP QuickSync
B) HP Power Assistant
C) HP QuickLook
D) HP Performance Advisor

2. What can result from a computer losing power during a BIOS upgrade if the computer does not have a FailSafe Boot Block?

A) The computer reverts to the earlier version of BIOS because HP BIOS updates are fully redundant and include built-in backup and restore in case of power loss during upgrade.
B) The system ROM can become corrupt causing the system board to fail requiring replacement of the system board.
C) The update fails, but HP BIOS updates can always be re-run to return the computer to a working state even if power is lost during a BIOS update.
D) The system memory can become corrupt requiring replacement of the memory.

3. As of 2012, to which offline diagnostic tool did HP commercial desktops and workstations begin to transition?

A) HP Advanced BIOS diagnostics
B) UEFI diagnostics
C) HP Advanced POST diagnostics
D) HP Insight diagnostics

4. Which critical BIOS functions must you perform when replacing the system board? (Select two.)

A) Access the BIOS to reset the system ID and/or device serial number.
B) Access the BIOS to configure the system board for the correct memory and processor speed for optimal performance.
C) Access the BIOS to disable Virtualization Technology (VT) for the initial startup, and then re-enable it.
D) Access the BIOS to configure the version of Windows that the system will use.
E) Update the BIOS to the latest revision or to the revision requested by the customer.

5. What is a good reason to download and install the latest driver updates and software patches when servicing HP computers (remember to ask the customer before upgrading)?

A) Software patches and driver updates are integrated into the products and automatically installed as soon as the computer recognizes the new device.
B) Software patches and driver updates can improve USB performance with an increase equal to USB 2.0 ports performing at the same level that UBS 3.0 ports do.
C) Software patches and driver updates provide code necessary for the computer hardware to remain compatible with changing technologies and to enhance performance.
D) Software patches and driver updates increase compatibility with specific programs, and reviewing technical bulletins before installing updates is critical.

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