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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. Which of the following are visual and audible cues of a normal Mac startup sequence. SELECT ALL THAT APPLY

A) Apple logo appears on display.
B) Fans turn off.
C) Computer beeps three times.
D) Flashing question mark appears on display.
E) Startup chime sounds.

2. A customer states that he cannot access the Internet after connecting his new Mac Pro to his cable modem via Ethernet. Which of the following is most likely the cause of this problem?

A) The cable modem needs to be restarted.
B) The cable modem's Ethernet port is not compatible with the computer's Ethernet port.
C) The computer is not running the latest version of Mac OS X.
D) AppleTalk is not enabled on the computer's Ethernet port.

3. Which of the following is ALMOST CERTAINLY a hardware-related problem?

A) Blinking question mark at startup
B) Distorted video at startup
C) No video at startup
D) Error beep at startup

4. Which of the following is NOT one of the three qualities that define a quick fix?

A) involves little or no risk of harm to the system
B) has little or no cost
C) can be performed quickly
D) eliminates intermittent problems

5. To isolate a video problem as hardware or software on a Mac mini, which of the following steps should you try FIRST?

A) Replace the built-in display.
B) Reinstall the appropriate Mac OS.
C) Start up from a known-good startup disc.
D) Verify the hard disk with Disk First Aid.

Solutions: