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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. A customer states that he cannot transfer files over the Internet after connecting his new iMac (Early 2006) to his cable modem via Ethernet. According to the Apple General Troubleshooting Flowchart, which of the following is the most efficient area to pursue FIRST?

A) Mac OS X Software Update
B) Computer and cable modem compatibility
C) Network system preferences
D) The Internet Connect application

2. Which of the following is NOT a good step to take when working onsite on a computer?

A) Wear a grounded ESD wrist strap.
B) Use a grounded ESD mat.
C) Place parts on the floor.
D) Check the polarity of the grounded power outlet.

3. Why do you need to take precautions when disposing of CRT displays? SELECT TWO

A) CRT displays may present a radiation hazard.
B) CRT displays may contain hazardous materials.
C) CRT displays may present a fire hazard.
D) CRT displays may implode if mishandled.
E) CRT displays may contain toxic gases.

4. ESD causes damage to circuits by ________.

A) cooling the circuit too quickly
B) blasting a hole in the circuit
C) slowing the circuit down
D) increasing the circuit's clock speed

5. According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?

A) Gather all necessary tools and perform all preliminary steps.
B) Lay the product on its side so it will not fall over.
C) Order all available service parts for the appropriate configuration of the product.
D) Discharge the CRT and establish an ongoing ground.
E) Disconnect and reconnect all internal cables.

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