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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ACD via VM Pro Campaign Manager and a campaign database
B) ICR with account codes and CDR-enabled for billing.
C) ACD to distributed Hunt Groups and one-X Portal Call Accounting
D) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting

2. Your customer wants to have a backup scheme for VoiceMail Pro. What application can be used to back up the VoicMail Pro database?

A) VoiceMail Pro Client
B) One-X Portal
C) Embedded File Manager
D) IP Office Manager

3. When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?

A) One backup per system
B) Not a supported feature
C) Limited to the number of systems in an SCN
D) There is no limit.

4. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and are not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?

A) MAPI
B) IMAP
C) POP3
D) HTTP

5. Which method can be used to verify if the IP telephone .bin files have been upgraded.

A) Verify the file names from the telephone menu.
B) Verify that the .bin file is in the Manager folder.
C) Verify from Call Status.
D) Verify from the extension from in the Manager application.

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