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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Which of the following statements is TRUE regarding Avaya Contact Center Select? Avaya Contact Center Select. (Select three.)

A) Provides rapid deployment targets
B) Offers only simple inbound voice call routing and reporting
C) Is built for Avaya IX TM Workforce Engagement Select
D) Supports the distribution of on-premise and remote agents and supervisors
E) Scales to advanced enterprise-grade features and integration with Avaya and 3rd party solutions

2. Your customer is looking to add a contact center solution to their IP Office TM base, but describes customer interactions which would benefit by more advanced features, such as live monitoring and quality management.
What offers could you suggest connecting to implement both simple inbound voice call routing and enterprise-grade features? (Select two.)

A) Avaya IX TM Contact Center
B) Avaya IX TM Workforce Engagement Select
C) Avaya IX TM Spaces
D) Avaya IX TM Meetings
E) Avaya Contact Center Select

3. On which of the following devices can Avaya IP Office TM customers run a version of the Avaya Vantage Connect client software? (Select three.)

A) TI-89 Titanium devices
B) Avaya K155 endpoints
C) Android smartphones
D) Avaya K165/175 endpoints
E) Nortel 1100-series endpoints

4. You are proposing Avaya IP Office TM to a regional provider of business telephony as a service.
Which of the following features should you highlight?

A) Avaya IX TM Spaces
B) IP Office Media Manager
C) Cloud Operations Manager
D) Simplified Web Self-Administration
E) Avaya Call Reporting

Solutions: