Exam Name: Salesforce Certified Slack Consultant
Certification Provider: Salesforce
Corresponding Certification: Salesforce Consultant
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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Design for Slack | - Integration design with Salesforce ecosystem - Channel strategy and governance model - Workspace architecture and design principles | |
| Change Management and Adoption | - Training and enablement planning - Communication and rollout planning - User adoption strategies | |
| Delivery and Migration | 17% | - End-to-end migration planning and execution - Slack delivery best practices - Role definition across Slack, partner, and client teams |
| Slack Administration and Governance | - Security and compliance controls - User lifecycle management - Workspace configuration and settings |
Salesforce Certified Slack Consultant Sample Questions:
Your client wants to add an additional layer of security for their data in Slack. They enquired about Slack's Enterprise Key Management (EKM) product.
What guidance can you provide on how to proceed with enabling EKM?
- A. EKM is a free product that you can add-on as necessary. Only Org Owner has the ability to enable EKM.
- B. EKM is included with the purchase of Slack security tools and can be enabled by the Org Owner.
- C. EKM is an add-on product that needs to be purchased and then configured with support from Slack.
Correct Answer: C 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
Your client has placed you in charge of enabling their 4000 users on Slack basics. After delivering live training, you receive a handful of questions about Slack notifications in the #slack-training channel.
What is the best approach to providing a direct response to users?
- A. Post answers to the questions in the #slack-help channel with an @here mention.
- B. Send a direct message (DM) to each user with the answer and encourage everyone to ask you for more info directly.
- C. Share a link to the relevant Slack Help center article in the #slack-training channel and mention the users who asked questions.
- D. Copy and paste the text of the help center into your training channel and pin the post.
Correct Answer: C 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
Which discovery question will best help you understand your client's security concerns and guidelines?
- A. Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
- B. What user support model does your organization use today to answer IT and Slack-related questions?
- C. Are there groups within the organization that need more restrictive permissions or access than a typical employee?
- D. Which internal teams collaborate most frequently in your current organization?
Correct Answer: C 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
Creameri Ice Cream Co. has high satisfaction ratings from ice cream customers, but low employee satisfaction ratings. In the monthly engagement surveys, employees consistently state they are not always aware when shipments are scheduled to arrive and when there are company-wide announcements.
In order to help Creameri Ice Cream Co. improve employee satisfaction, what types of information should you prioritize gathering during your discovery call?
- A. Learnings from the Creameri Ice Cream Co. employee satisfaction survey
- B. A list of all other projects Creameri Ice Cream Co. is working on at the moment that may impact employee satisfaction
- C. Insights about existing pain points and how Creameri Ice Cream Co. collaborates today
- D. Schedule of Creameri Ice Cream Co. deliveries and expected delays
Correct Answer: C 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
How often should you recommend that your client conduct a guest and channel clean-up?
- A. Monthly
- B. Weekly
- C. Ad-hoc
- D. Annually
Correct Answer: A 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
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