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Salesforce AP-221 Exam Syllabus Topics:

Salesforce Process Automation Accredited Professional Sample Questions:

1. Which three statements are correct regarding Flow Interviews?

A) Any flow interviews not in use should be deleted so that the user's pending list includes only interviews they still plan to act on.
B) Only those flow interviews can be deactivated that have been paused at least once.
C) A flow interview always runs a single instance of a flow.
D) Users can navigate through a flow through the browser's Back or Forward buttons.
E) A single flow can have up to 50 different versions.

2. What occurs when a flow interview fails?

A) The user receives an error exception that notifies all System Administrators.
B) Salesforce sends an error email in the user's default language who ran the flow.
C) Salesforce sends an error email according to the fault path.
D) The user is redirected to the beginning of the flow.

3. To override the context a flow typically runs in, set the flow to run in which context?

A) RunAs context
B) Debug context
C) User context
D) System context

4. For a banking institution, which scenario is a good use case for Salesforce Flow for Service?

A) When a customer applies for a loan, the service agent runs a credit history check, completes the application, and processes it.
B) When a customer wants to locate a branch near their home, the agent locates a nearby office.
C) When agents get a break, they use the Actions and Recommendations component to map out where to go for lunch.
D) When a customer calls and wants to confirm an account balance, the service agent can look it up.

5. An Administrator at Universal Containers (UC) needs to develop a flow to get the Sales reps' feedback on closed opportunities. The Administrator wants to use the Opportunity object-specific action to launch it. Which standard feature can help UC accomplish this?

A) Use Salesforce Survey functionality with Object specific action on the Opportunity object
B) Create a custom detail page button and add it to opportunity page layout
C) Use Salesforce Survey functionality to help capture feedback
D) Use a flow with Object specific action on the Opportunity object

Solutions: