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Pegasystems PEGAPCSA85V1 Exam Syllabus Topics:

Pegasystems Pega Certified System Architect (PCSA) 85V1 Sample Questions:

1. An online retailer allows customers to select a courier service for deliveries. The list of available courier services is drawn from a data type sourced in the Pega database. The Fulfillment department wants to allow local warehouse managers to add courier services to mitigate increases in delivery limes and remove courier services that fail to meet delivery metrics. Which two options are required increase managers to update courier service records in production? (Choose Two)

A) Create an access group for local wherehouse manager
B) Enable rule checkout for the local wherehous manager
C) Delegate the records for the courier service data type.
D) Define an approval process for adding and removing courier services.

2. An online retailer creates a case type that processes and manages customer orders. The checkout process has four steps:
1. Review Order: The customer reviews the items in order of add-to-cart selection and can adjust the quantity of each item and delete items to calculate and display the order total.
2. Select Shipping Option: The customer selects a shipping option to determine and display the shipping charge for their order.
3. Enter Delivery Address: The customer enters their delivery address to determine the sales tax, if applicable, and the application displays the calculated sales tax.
4. Enter Payment Information: The customer selects a payment option and confirms the grand total of the order.
For each calculation, identify the appropriate chaining option to maximize the performance.

3. A customer calls to apply for a new bank account. The customer service representative (CSR) needs to perform an assignment named Select Account Type. During the discussion, the customer can request written information regarding different account types. Select the case lifecycle design that satisfies this requirement.

A) Add a case-wide optional action.
B) Add an optional action to the stage that contains the Select Account Type assignment.
C) A user view for requesting information to the Select Account Type assignment.
D) Add a router to the Select Account Type assignment.

4. A restaurant has a case type that allows customer to book the dining room for events. Customers provide basic information including party size and indicate whether they want the restaurant to cater the event.
If the catering is not requires are given a rental rate quote.
If customers indicate that want the restaurant to cater the event, they must provide menu preferences and schedule an appointment to do menu before they are given a quote.
Which two options would you use to configure the case type to achieve the requested behavior? (Choose Two.)

A) Create a check box for customer to indicate whether they want the restaurant to cater the event. Create a selection with the menu preferences and scheduling feature that has a Visible when condition.
B) Create a check box for customer to indicate whether they want the restaurant to cater the event. Add a decision shape that evaluates whether the customer checks the box.
C) Create a process for providing menu preferences and scheduling the menu appointment. Create a parallel process for providing the customer with the rental rete quote.
D) Create a process for customers to indicate menu preference and schedule the menu testing appointment.
Add the process as a case-wide optional action.

5. You are developing a case type to process visa applications. As part of the process, applicants need to schedule an interview with the consulate. A child Interview case is created for the interview process and assessment.
Following the interview, it typically takes 48 hours for the consulate to reach a decision. For the visa case to proceed to applicant notification, the Interview case needs to be resolved.
How do you configure a case type to achieve the required behavior?

A) Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the Interview case reaches a status of Resolved.
B) Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until 48 hours have elapsed.
C) Add a Create Case step that creates the Interview child case. There is no need to add a Wait step.
D) Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the interview case reaches a status of Resolved and after 48 hours have elapsed.

Solutions: