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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?

A) Ctrl + O
B) Ctrl + A
C) Ctrl + T
D) Ctrl + N

2. Which two statements are true about Connect Web Services? (Choose two.)

A) If there is a requirement toextend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.
B) Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.
C) Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.
D) Connect Web Services should only be used for read-only data.

3. How is unconditional linking different from conditional linking for a linked column in a report?

A) Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.
B) Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.
C) Unconditional linking always opens the same report or dashboard, whereas conditional linking can opendifferent reports or dashboards depending on the value you drill down.
D) Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.

4. Which three values does Knowledge Advanced use to calculatewhether the answers returned have improved?
(Choose three.)

A) the total number of times the search has been made with the search string containing the title of the document
B) the total number of times documents were clicked on
C) the number of times the "Is this answer helpful?" option has been selected as "Yes"
D) the number of cases linked to the top answer
E) the number of times documents were clicked on as a result after a particular answer

5. Which five components can be used to filter the Authoring inbox? (Choose five.)

A) Views
B) Content Types
C) Consoleroles
D) User
E) Locales
F) Rating
G) Product and Categories
H) Assignment status

Solutions: