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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and
Ricoh?

A) Wider page array
B) Market recognition
C) Extended business hours
D) Wider geographic coverage

2. In the event a ServiceOne reseller does not hold a services contract specialization, which statement is
true about pricing for HP Contractual Services?

A) HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract
specialist distributor to contact.
B) The ServiceOne reseller can settle pricing conditions directly with the customer.
C) The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.
D) Prices can be found in HP Care Pack Central.

3. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A) HP Deployment Services
B) HP Custom Contractual Services
C) HP Standard Contractual Services
D) HP Care Pack Services

4. A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?

A) Purchasing an extended warranty
B) Hardware Refresh
C) Upgrading with HP Contract
D) HP Post-Warranty Care Pack

5. Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through
which specific service?

A) Accidental Damage Protection
B) Printer Installation
C) Defective Media Retention
D) Asset Tagging

Solutions: