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HP Selling HP Supplies 2020 Sample Questions:

1. Why is using remanufactured toner cartridges bad for business? (Select two.)

A) Using non-HP toner cartridges instead of Original HP cartridges is more likely to require a service call.
B) Compared to Original HP cartridges, remanufactured toner cartridges have a larger carbon footprint.
C) Remanufactured toner cartridges generate more heat than Original HP cartridges.
D) Remanufactured toner cartridges consume more energy faster compared with Original HP cartridges.
E) Compared to Original HP cartridges, remanufactured toner cartridges use a greater volume of ink.

2. A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?

A) Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.
B) Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
C) Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
D) Almost 90% of remanufactured cartridges end up in a landfill.

3. A customer has been buying non-HP supplies because they believe they are more affordable. Which hidden costs of non-HP supplies should this customer be aware of?

A) Inability to refill non-HP cartridges
B) compatibility Issues with standard papers
C) wasted ink and printer downtime
D) ink colors that fade over time

4. What is an advantage of EcoSmart Toner?

A) faster print speeds and better color precision
B) longer print permanence and greater resistance to smudging
C) premium quality prints with less energy
D) compatibility with a wider range of HP and non-HP printers

Solutions: