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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
B) Add the new Avaya Oceana agent using Control Manager.
C) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
D) Remove the Agent ID from Communication Manager.

2. Which statement describes the function of the Work Assignment Snap-in?

A) It provides contextual information.
B) It is a normalized model for all Avaya Oceana resources.
C) It helps Avaya Oceana customer* build their business logic.
D) It is responsible for interaction routing.

3. Which statement correctly describes the Avaya Oceana Monitor?

A) It provides a single location to view the status of the UAC Oceana component.
B) It provides a single location to view the status of each supported Oceana component.
C) It provides a single location to view the status of the UCM Oceana component.
D) It provides a single location to view the status of Cluster1 components.

4. A customer has performed the backup operation for Avaya Oceana solution.
Where can you see the backup of UCA Store service that has been completed 100%?

A) In the System Manager on the Server Management
B) In the System Manager on the Avaya Breeze
C) In the System Manager on the Cluster Administration under Backup and Restore Job Status
D) In the System Manager on the Server Administration under Backup and Restore Job Status

5. When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

A) Each cluster
B) OCP cluster
C) Common Component cluster
D) UAC cluster

Solutions: