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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. In Avaya Workforce Engagement, where is System Backup enabled?

A) System Management>General Settings>Settings
B) System Management>Enterprise> Enterprise Settings
C) System Management>Central Archive >Backup
D) Enterprise Management>General Settings>Configuration

2. The technician is configuring the Enterprise Manager.
Which statement is true about task that can be completed under Enterprise Manager?

A) It sets up recorder roles, which define the functionality of servers
B) It captures and processes events from server interfaces
C) Itassignscall buffer disk settings an logical drives to the contact recording environtment
D) It connects Recorder with the third-party system

3. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) eLearning
B) Coaching
C) Interactions
D) Wfm

4. Which account is used by the Avaya Workforce Engagement system to run the reporting service?

A) SA
B) DMSA
C) MSA
D) Local System

5. Which three statements describe the prerequisites for installing Avaya Workforce Engagement server in deployment level 3,4 or 5? (choose three).

A) Date center zone servers, service user and group account, must all be members of the domain 's Active Directory.
B) The Framework components can be installed in a workgroup environment.
C) The Framework components can be installed using a Management Service Account (MSA).
D) The Framework components need to be installed using a domain account with loca administrator privileges in the Framework server.
E) Date center servers can be split in multi-domain forests.

Solutions: