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Salesforce Certified Slack Administrator Sample Questions:

1. Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.
As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

A) Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.
B) Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.
C) Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.
D) Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.

2. Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?

A) Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.
B) Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.
C) Encourage executives to model this behavior and communicate in public channels themselves.
D) Work closely with the executive team, and have them mandate public channel usage.

3. In which two scenarios would SCIM provisioning be the best method of adding users to a workspace? (Select the TWO best answers.)

A) Your environmental services company plans to launch Slack to all employees in a single day and sunset its former communication platform.
B) Your delivery company has multiple workspaces in its Slack Enterprise Grid plan for each of its subsidiaries, and you need to be able to assign users to specific workspaces.
C) You are the Slack admin for a multinational networking corporation and want users to have Slack accounts only if they plan to use the accounts.
D) You need to preserve all users' apps and integrations (bot users, slash commands, incoming webhooks, etc.) when they are deprovisioned.
E) Your pet food company works closely with a packaging supplier, and you want all employees of the companies to communicate seamlessly in Slack.

4. You're a Slack Workspace Owner responsible for setting up an app-approval process.
In order to set up this process, which two actions are recommended?
(Select the TWO best answers.)

A) Send all notifications to a specific channel that includes all app managers for app approval.
B) Send all app approval requests to app managers in a Slackbot message.
C) Instruct app requestors to post a business justification in #help-admins when requesting apps.
D) Turn on app approval so members can only install apps that have been pre-approved.
E) Restrict apps that aren't already used by your organization.

5. The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.
As an Admin, what should you do to set them up for success? (Choose all that apply.)

A) Allow everyone on the Customer Support team to approve and install the apps they need.
B) Approve and install apps to integrate their support tools with Slack.
C) Streamline an incident management workflow.
D) Organize and name channels in a way that makes information, procedures, and policies easier for people to find.

Solutions: