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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question 1

A hotel group has finished setting up its Loyalty program and now wants to provide its Loyalty members with live updates about their program membership. They are looking for a solution that lets members view their membership details whenever they want to, and expect that this can be implemented without a need for complex customization.
Using the available product features of Loyalty Management. Which three tasks should an Administrator implement to meet the Hotel group's requirements?

A. Connect the website to the hotel's payment gateway
B. Associate the site with the new Hotel Group Loyalty Program using API integration endpoints
C. Associate the site with the new Hotel Group Loyalty Program
D. Create a site using the Experience Cloud site template called the Loyalty Member Portal
E. Add Loyalty lightning components to the site that show members their Loyalty program details, points balance, recent transactions, and currently assigned tiers.

Question 2

The VP of Loyalty Technology at ABC Corp. wants to launch a new Loyalty program with minimal development time. However, its current Loyalty engine requires several complex system integrations with its marketing and customer service platforms. A Technical Consultant is brought in to assess the company's business requirements and recommend a feasible solution to deliver the desired Loyalty program for its customers.
Which two seamless integrations within the Salesforce ecosystem, does
Salesforce Loyalty Management offer that can be easily enabled by the Technical Consultant to meet the customer's business requirement?

A. Salesforce Service Cloud
B. Supplier and Partner Ecosystem
C. Third-party Customer Data Platform (CDP)
D. Salesforce Marketing Cloud

Question 3

What three facts should the administrator consider when creating and managing member groups?

A. Groups are associate with tiers.
B. Qualifying points can't be transferred to a group.
C. Vouchers can't be issued to groups.
D. Promotions can't offered to groups.
E. Accrual type transactions associated with a group can be canceled.

Question 4

An Administrator uses Analytics for Loyalty to develop an InApp-Dashboard showing top and bottom agent performers on the Loyalty call center.
Which dashboard readily available through the Analytics Studio tool can be used to track agents' performance based on the number of members assisted, customer satisfaction scores, and modifications?

A. Loyalty Member Services Dashboard
B. Team Performance Dashboard
C. Program Manager Home Dashboard
D. Member Services Manager Home Dashboard

Question 5

A company's Marketing Team needs to set up a promotion and use Promotion Market Segments where members of a specific age range and with expressed preferences will benefit from this promotion.
What is the recommended solution for the team to set up the Promotion Market Segments?

A. Salesforce Customer Data Platform
B. Salesforce Marketing Cloud
C. Salesforce Reports and Dashboards
D. Custom coded solution

Solutions: