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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. Which information can be stored in the SAP Solution Manager system? (Choose two)

A) Service level information
B) Incident and problem information
C) Customer data for customer relationship management (CRM)
D) Finance data

2. What are the characteristics of a perfect customer message? (Choose two)

A) The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
B) The reporter has selected the correct SAP support center.
C) The problem description is a summary.
D) The message refers to only one problem.

3. What does 'component' refer to in SAP software? (Choose two)

A) Components are part of a report.
B) Components are part of data dictionary.
C) Components are arranged in a hierarchy, the so-called Component Hierarchy or Application Component Hierarchy.
D) The component is an attribute that allows a classification from the application perspective.

4. Which of the following scenarios are supported by SAP Solution Manager? (Choose two)

A) Solution Monitoring
B) Backup and Recovery
C) Service Marketplace
D) Service Desk

5. What is included in Enterprise Support? (Choose two)

A) Global Support Backbone
B) Implementation Roadmap
C) Mission Critical Support
D) SAP Support Organization

Solutions: