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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is SAP Solution Manager?

A) It is a robust and lean standard-based platform that enables you to develop Java and composite applications from scratch.
B) It is a relational database system that can be used as an alternative to databases from other vendors.
C) It supports the implementation throughout the entire life-cycle from the business blueprint to the configuration to production processing.
D) It is an application that is part of the SAP Supply Chain Management application.

2. What type of reports can be produced with SAP EarlyWatch Alert?

A) Reports with or without graphics
B) Reports exclusively without graphics
C) Reports exclusively with graphics
D) Reports with animations

3. What is Product Support Hierarchy in SAP environment? (Choose two)

A) It is part of the Service Level Agreement.
B) It defines the maintenance pricing level.
C) It is an instrument in organization and reporting within Product Support.
D) It is a view on the Application Component Hierarchy.

4. If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?

A) SOLMAN_WORKCENTER
B) SMSY
C) SMSY_SETUP
D) MSY_SETUP

5. A message has been sent to the end user with an assigned note.
What can the end user decide to do with this message after reading the reply? (Choose two)

A) Send the message back to support after providing feedback.
B) Change the status of the message to Send to SAP and send it directly to SAP Support.
C) Change the status of the message to Confirmed.
D) Change the processor of the message and send it back to support with the status Sent to Support.

Solutions: