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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. How do you pass Oracle Service Cloud username and password credentials to RightNowSyncPortClient?

A) _service =new RightNowSyncPortClient();_service.ClientCredentials.UserName = "test"
;_service.ClientCredentials.Password = "password";
B) _service = new RightNowSyncPortClient();_service.ClientCredentials.UserName.UserName = "test"
;_service.ClientCredentials.UserName.Password = "password";
C) _service = new RightNowSyncPortClient();_service.UserName.UserName = "test"
;_service.UserName.Password = "password";
D) _service = newRightNowSyncPortClient();_service.UserName = "test" ;_service.Password =
"password";

2. In Knowledge Advanced, which three tasks can be filtered? (Choose three.)

A) tasks for specific users
B) tasks that are assigned
C) tasks related tospecific content types only
D) tasks that are unassigned
E) open tasks only

3. Which three tasks should you perform after deploying custom objects? (Choose three.)

A) creating system attributes
B) editing a user's profile to grant permissions to use the custom object workspace
C) creating a workspace
D) adding the workspace to a user's navigation set
E) creating standard reports
F) defining relationships with other custom objects or standard objects

4. Which statement is true about generic objects?

A) A genericobject representation must be built for custom objects.
B) A generic object representation must be built for handling standard objects.
C) Batching and chaining operations are supported only by generic objects.
D) CRUD operations cannot be performed with generic objects.

5. You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

A) The answer status is not set to public or custom status of status type "public".
B) The answer is not assigned to any product/category that is visible to a customer.
C) There is no search term added in the answer keyword list.
D) There is no answer content added to the answer article.
E) There is no display position defined for the answer article.
F) The answer article is not assigned to any staff member/staff agent.

Solutions: