Exam Name: Microsoft Dynamics CRM 2011 Applications
Certification Provider: Microsoft
Corresponding Certification: Dynamics GP 2011
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Microsoft MB2-868 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Use Microsoft Dynamics CRM Reporting and Analysis Features | - Analyze CRM data
|
| Manage Microsoft Dynamics CRM Applications | - Manage personal options and settings
|
| Work with Microsoft Dynamics CRM Service Applications | - Manage cases and service processes
|
| Work with Microsoft Dynamics CRM Sales Applications | - Manage leads and opportunities
|
| Work with Microsoft Dynamics CRM Marketing Applications | - Manage marketing campaigns
|
Microsoft Dynamics CRM 2011 Applications Sample Questions:
In Microsoft Dynamics CRM 2011, you deactivate a Knowledge Base article template. Many articles based on the template are in various stages of the publishing process. What happens to the articles?
- A. All articles based on the deactivated template continue in the publishing process.
- B. Unapproved and Draft articles based on the deactivated template are deleted.
- C. All articles based on the deactivated template are disabled.
- D. Draft articles based on the deactivated template are deleted. Published articles remain unchanged
Correct Answer: A 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
A company uses Microsoft Dynamics CRM 2011. You need to ensure that a specific customer is
always offered afternoon service appointments with the customer's preferred service technician.
Each service technician is a Microsoft Dynamics CRM 2011 user.
What should you do?
- A. Create a service with a selection rule listing the preferred user. Change the preferred user's work hours to the afternoon.
- B. On the preferred user's record, set the service preference for the account and the preferred work hours.
- C. On the customer's account, set the service preferences for preferred time and preferred user.
- D. Create a service with a selection rule listing the preferred user. Add a service restriction on the user for the morning hours.
Correct Answer: C 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
You receive an email message from a potential customer. You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011. What should you do?
- A. Create a new lead, attach the email message to the lead, and then save the lead.
- B. Create a new lead from the Regarding lookup of the email message.
- C. Create a new lead and set a connection to the email message.
- D. Convert the email message into a lead.
Correct Answer: D 🗳️
You install and configure Microsoft Dynamics CRM Online 2011 for Microsoft Office Outlook on a client
computer.
Which of the following Outlook features are available when using Microsoft Dynamics CRM Online for
Outlook?
(Choose all that apply.)
- A. attaching files before saving an email activity
- B. email signatures
- C. moving records by dragging and dropping
- D. 15-minute reminders for service activities
Correct Answer: B,D 🗳️
In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect.
The opportunity has no opportunity products.
What should you do?
- A. Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
- B. Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.
- C. Open the opportunity, and then change the currency.
- D. Create a new opportunity that has the correct currency, and then delete the original opportunity.
Correct Answer: C 🗳️
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