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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. The IBM SrnartCloud Control Desk provides the ability to visualize the impact of what type of change?

A) A change to people
B) A change on configurations items
C) A change on services
D) A change on assets

2. Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?

A) Impact Analysis; part of IBM SmartCloud Control Desk
B) Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager
C) Impact Assessment; part of IBM SmartCloud Control Desk
D) Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager

3. What are two benefits that an IT asset management solution can provide? (Choose two.)

A) Increase productivity
B) Reduce total cost of ownership
C) Increase asset functionality
D) Faster software provisioning
E) Real-time asset monitoring

4. A customer is planning to implement IBM SmartCloud Control Desk to automate incident and problem management processes. The solution will be offered as a service to external customers and they want to negotiate individual terms, conditions, and service prices with each company as well as provide monthly billing. What does the customer have to purchase in order to implement this solution?

A) IBM SmartCloud Control Desk for Managed Service Providers licenses
B) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Managed Service Providers licenses
C) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Internal Service Providers licenses
D) IBM SmartCloud Control Desk for Internal Service Providers licenses

5. Which services attributes should be considered when analyzing the outcome for customer value?

A) people, products, and technology
B) objectives, metrics, and desired outcome
C) desired outcome, supplier metrics, and IT objectives
D) business objectives, IT objectives, and process metrics

Solutions: