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HP HP2-H08 Exam Syllabus Topics:

HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. An HP product carries a 3-3-3 warranty. What does this mean?

A) The product carries a nine year warranty on all parts, labor, and updates.
B) The product carries a 3 year parts, 3 year labor warranty, with no onsite service.
C) The product carries a 3 year parts, labor, and onsite service warranty.
D) The product carries an advanced replacement warranty.

2. What is the maximum recommended distance between two devices when communicating using Bluetooth?

A) 15 meters (50 feet)
B) 20 meters (65 feet)
C) 10 meters (30 feet)
D) 5 meters (15 feet)

3. Where can you confirm an HP spare part number?

A) HP Instant Reference Guide
B) HPPartSurfer
C) HP Technology Center
D) IT Resource Center

4. A customer reports they are unable to dock dozens of new notebooks. As the onsite technician, you have opened multiple cases with HP but are still unable to resolve. What should you do next?

A) Advise the customer to contact their HP sales manager.
B) Order replacement docking stations.
C) Advise the customer to purchase an extended warranty.
D) Contact HP to escalate for further investigation.

5. Which HP product for post-warranty support is available to HP customers?

A) Assistant Services
B) Care Pack Services
C) Service Pack Option
D) Help Pack Services

Solutions: