Exam Name: Avaya Oceana® Solution Support Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Certified Support Specialist
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Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Oceana Architecture | - Core components and services
|
| Channel and Interaction Management | - Omnichannel handling
|
| Installation and Configuration | - System setup and deployment
|
| Operations and Maintenance | - Monitoring and troubleshooting
|
Avaya Oceana® Solution Support Sample Questions:
If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in Oceana, which Oceana Component REST interface belongs to the Avaya Oceana component?
- A. UCA REST
- B. UCM REST
- C. CC REST
- D. UAC REST
Consider the log messages:
'RequestId' : 'SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_', 'RouteRequestId' :
'0830cf65-1aaf-48a3-8a2f-44850be19f82', 'WorkflowType' : 'ROUTE_CONTACT_SMS',
'SourceName' : 'OCPShortMessageService', 'CallbackIP' : '135.122.106.229', 'ContactId' :
'ME1NsN-4QI6isb73z-mPyA', 'ChannelType' : 'ShortMessageService', 'Reason' : '400 Bad Request. Space could not be resolved', 'WorkRequestId' : 'Id-706wjRFm7dk_AKsPQmv' Which provider type is being handled in these log messages?
- A. OCP SMS Provider
- B. OCP Social Provider
- C. OCP Chat Provider
- D. OCP Email Provider
A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer:4] AuthorizationService ERROR - AuthorizationService-3.4.0.0.340003 - Caught exception while authenticating with data source:
HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out] at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImap1.handle AuthenticationSystemException (LdapDAOClientImp1.java:116)
- A. SMGR is not authorizing Agent to login.
- B. The Multimedia Cache database is unable to connect.
- C. An LDAP connection issue was caused due to an incorrect LDAP parameter.
- D. The session timed out due to a browser issue.
Which statement describes the function of the Context Store Snap-in?
- A. It is an agent selection component based on attribute matching across all channels.
- B. It is a normalized model for all resources and interactions that provides states for resources and interactions.
- C. It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
- D. It is an engine for tracking and maintaining the end-to-end context of customer Interactions.
After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:
- A. cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
- B. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
- C. cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
- D. cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
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