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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question 1

A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
* Single Server
* Multiple Server - Single VMS
* Multiple Server - Multiple VMS
In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)

A. EMC-IDS
B. EMC-VMS
C. EMC-XML
D. EMC-CORE
E. EMC-SQL-DB

Question 2

You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?

A. Number of agents X 3 = DSPs
B. Number of agents X 5 = DSPs
C. Number of agents X 4 = DSPs
D. Number of agents X 2 = DSPs

Question 3

Refer to the exhibit.

In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?

A. Avaya Aura® Media Server
B. Avaya Aura® Application Enablement Services
C. Avaya Aura® Session Manager
D. Avaya Aura® Session Border Controller

Question 4

Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?

A. Public Delivery
B. CPaaS Delivery
C. Private Delivery
D. Hybrid

Question 5

Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

A. Multiple Server - Multiple VMS
B. CM Server Separation
C. Multiple Servers with Single VMS
D. Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)

Solutions: