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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)

A) A remote database.
B) The correct number of AAEP and POM licenses for features required.
C) Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.
D) A separate application server is required to run POM applications.
E) H.323 or SIP ports configured and in service.

2. Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."
Which two steps would you take to identity the cause of this message? (Choose two)

A) Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
B) Verify that the Short Message Service (SMS) server is not down.
C) Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)
D) Verify that the WebLM license is not expired arid verify if you have configured the required number
E) Verify that the Media Processing Platform (MPP) is operational

3. The Avaya Aura experience Portal (AAI P) system consist;; of which two major subsystems? (Choose two)

A) Media Processing Platform (MPP)
B) Private Brain Exchange (PBX) servers
C) Experience Portal Manager (EPM)
D) Avaya Media Servers (AMS)
E) Application Enablement Services (AES)

4. What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?

A) the POM Campaign Director
B) the POM Campaign Manager
C) the Campaign Strategy
D) the Priority of the Campaign

5. Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation? (Choose three)

A) icrcore
B) icrcca
C) icrwebservice
D) tomcat
E) terracottasrv

Solutions: