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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

Question 1

A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?

A. Open SysMonitor Trace 20091212 130001, and search for 13:12.
B. Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.
C. Open SysMonitor Trace 20091212 140001, and search for 13:12.
D. Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.

Question 2

CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A. All agents in a CCR group need to have the same set type.
B. CCR must pull data from the highest numbered group of which the agent is a member.
C. Collective groups are not supported for CCR.
D. The agents monitored by CCR can only be in one group.
E. Queuing groups are not supported for CCR.

Question 3

Which two methods will avoid corruption of the data on the SD card when removing the SD card? (Choose two.)

A. Use the System Status Application to shutdown the card before removing the SD card.
B. User System Monitor to shutdown the card before removing the SD card.
C. Use the Manager application to shutdown the card before removing the SD card.
D. Dial the shutdown short code to shutdown the card before removing the SD card.
E. Just pull out the card; special shutdown is not required.

Question 4

In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?

A. Advanced
B. Dependencies
C. Log On
D. User
E. General

Question 5

An error appears while testing the IP Office VoiceMail database integration.
What are two Avaya resources you can access before escalating the problem to Avaya? (Choose two.)

A. Ethereal data traces
B. IP Office Knowledge Base Web Site
C. Log into support.avaya.com web site and check on the "InSite" field
D. Help button on Monitor
E. System Status Support tool

Solutions: