Exam Name: Salesforce Certified Sales Cloud Consultant
Certification Provider: Salesforce
Corresponding Certification: Salesforce Cloud Consultant
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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Lead Management | 12% | - Lead scoring and routing - Lead qualification and conversion |
| Account and Contact Management | 12% | - Account hierarchy and relationships - Contact management best practices |
| Opportunity Management | 17% | - Forecasting and quota management - Opportunity stages and pipeline management |
| Sales Cloud Analytics | 10% | - Sales metrics and KPIs - Reports and dashboards for sales |
| Practical Application of Sales Cloud Expertise | 33% | - Customer success and solution delivery - Sales Cloud implementation strategies - Scalability and maintainability |
| Sales Cloud Configuration | 16% | - Sales Cloud features and customization - Sales processes and workflows |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Sales leadership at Universal Containers is concerned that sales reps are negotiating deals with contacts without the authority to make a decision, resulting is lost deals. What should the consultant recommend to resolve the issue?
- A. Allow sales reps to mark the contact on each opportunity as `'Primary'' to indicate the decision maker.
- B. Require sales reps to add the stakeholder as the decision make on each opportunity before the rep can progress the stage.
- C. Enable Opportunity Teams so sales reps can track the decision maker for each opportunity.
Correct Answer: B 🗳️
Cloud Kicks wants to prevent sales reps from editing the Amount field on Opportunities once the stage reaches "Negotiation" unless they have a special permission. What should the consultant recommend?
- A. A workflow field update
- B. Removing the Amount field from the page layout entirely
- C. A validation rule referencing $Permission and StageName
Correct Answer: C 🗳️
Cloud Kicks (CK) frequently works with contractors for marketing focus groups. These contractors change companies often, and CK wants to retain its company history through Accounts. What should the consultant recommend?
- A. Implement the Contacts to Multiple Accounts feature.
- B. Implement Person Accounts to represent the relationship.
- C. Use a custom object to represent the previous companies.
Correct Answer: B 🗳️
Cloud Kicks (CK) has recently lost several large deals to a competitor. CK management wants to start tracking the reasons why opportunities are being lost. What is the most efficient way for a consultant to meet this requirement?
- A. Create a new custom field on the Opportunity object.
- B. Create a Competitors channel in Slack to share insights and stories.
- C. Create a new custom object and automation to track competitors.
Correct Answer: A 🗳️
Universal Containers (UC) recently implemented new Sales Cloud solutions. UC stakeholders believe that user adoption is best measured by the login rate. Which additional key metric should the consultant recommend?
- A. Events synchronized in the last 30 days
- B. Cases closed in the last 30 days
- C. Opportunities created in the last 30 days
Correct Answer: C 🗳️
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