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ITIL ITIL-5-Foundation Exam Syllabus Topics:
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ITIL Foundation (Version 5) Sample Questions:
Which of the following BEST describes an outcome in a service relationship?
- A. A result achieved by a stakeholder through the use of at least one output
- B. A software product provided to the consumer by the service provider
- C. A tangible or intangible deliverable created during a service activity
- D. A specific task completed by the service provider as part of service delivery
Correct Answer: A 🗳️
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What does the "partners and suppliers" chapter of an ITIL Official Practice Guide provide?
- A. Capability levels, criteria, and recommendations for self-assessment
- B. Dependencies on third parties
- C. Key information, automation, and tooling for a practice
- D. Purpose and description of the practice
Correct Answer: B 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
Which of the following is NOT one of the digital product and service lifecycle management activities?
- A. Discover
- B. Acquire
- C. Agree
- D. Build
Correct Answer: C 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
Which dimension of product and service management encourages analysing and decision-making based on understanding different levels of complexity?
- A. Information and technology
- B. Organizations and people
- C. Partners and suppliers
- D. Value streams and processes
Correct Answer: D 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
Which BEST defines a digital service ?
- A. The adoption and integration of digital technologies into all areas of an organization
- B. A combination of an organization's resources based on digital technology and designed to offer value to consumers
- C. A means of enabling value for consumers through digital products without ownership transfer
- D. Maintaining and improving the effective, efficient, and convenient use of information
Correct Answer: C 🗳️
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