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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When designing an AICC solution that must integrate with both legacy TDM systems and modern SIP trunks, which component serves as the critical intermediary for protocol translation and media conversion?

A) Session Border Controller (SBC)
B) ICD Router
C) CTI Server
D) VoIP Gateway with both TDM and SIP interfaces

2. In an omni-channel implementation, what is the technical challenge of maintaining a "persistent conversation state" when a customer switches from a web chat to a voice call mid-conversation?

A) The UAP automatically handles this without any additional configuration.
B) It can only be done if the voice call is placed through a special link in the chat window.
C) It requires a shared session database that both the chat server and CTI can access with a common session ID.
D) It is impossible to achieve without the customer providing an identifier each time.

3. What is the critical security risk if the AICC UAP is deployed as a web application without enforcing HTTPS
/TLS encryption?

A) The IVR prompts will not play correctly.
B) Call recording functionality will be disabled.
C) Agent login credentials and customer data transmitted could be intercepted.
D) Voice quality may be reduced.

4. The SIP protocol (Session Initiation Protocol) is used only for call signaling and setup; the actual voice media is carried by a separate protocol like RTP.

A) True
B) False

5. What is the primary security concern associated with remote agents using softphones on their personal computers?

A) The potential for malware on the computer to intercept voice data or keylogs.
B) The speed of the agent's home internet connection.
C) The operating system version on the computer.
D) The quality of the agent's headset.

Solutions: