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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. According to IDC, which percentage of an IT budget is spent procuring, deploying, and managing user devices?

A) 22%
B) 55%
C) <10%
D) 90%

2. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?

A) Configuration Services and Defective Media Retention
B) Accidental Damage Protection and Defective Media Retention
C) Next Business Day Onsite and Installation
D) Accidental Damage Protection and Next Business Day Onsite Services

3. Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?

A) Installation services + Labeling and Tagging + Data and Device Security
B) Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
C) Deinstallation + Image load + Installation services
D) Next Business Day onsite + Labeling and Tagging

4. What are the six stages of the HP Services lifecycle?

A) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
B) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
C) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
D) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh

Solutions: