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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) Email and Web Communication
B) AACC High Availability
C) Microsoft Lync Integration
D) Avaya Presence Service

2. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
B) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
C) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
D) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.

3. In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A) What is the percentage of customer support Issues that are resolved In one call?
B) What are the agent performance reporting requirements?
C) What Is the IVR name?
D) What are the customer support pain points?
E) Which system support click-to-call from the web?

4. A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

A) Avaya one-X® Agent Desktop
B) Avaya Agent Desktop a
C) Avaya IX™ Workplace
D) Avaya IX™ Workspaces

5. Which three attributes describe the right context of a customer journey experience? (Choose three.)

A) Personalized
B) Seamless
C) Intelligent
D) Specific Report focused
E) Single Channel driven

Solutions: