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Avaya 3000.1 Exam Syllabus Topics:

SectionObjectives
Telephony and Features- Call routing and trunk configuration
  • 1. Hunt groups and call distribution
    • 2. Incoming/outgoing call handling
      Troubleshooting and Support- Diagnostics tools and logs
      • 1. Basic fault isolation techniques
        • 2. System monitoring and alarms
          IP Office Platform Fundamentals- System architecture and components
          • 1. IP Office control units and expansion modules
            • 2. Licensing and system capacity concepts
              Administration and Maintenance- User and extension management
              • 1. User provisioning and rights
                • 2. System backups and upgrades
                  Installation and Configuration- Initial system setup
                  • 1. IP Office Manager configuration basics
                    • 2. Networking and IP addressing

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