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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Which line must be added to the 46vpnsetting.txt file to inform 4600 Series VPN remote telephones to use IP Office licensing?

A) SET LIC 1
B) SET PHNIC 011
C) SET SMBLIC 1
D) SET AUTH 0

2. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ACD via VM Pro Campaign Manager and a campaign database
B) ICR with account codes and CDR-enabled for billing.
C) ACD to distributed Hunt Groups and one-X Portal Call Accounting
D) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting

3. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status).

A) One-X Portal
B) ContactStore
C) IIS
D) CCR
E) Voicemail Pro

4. A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow them to do this? (Choose two.)

A) Telnet session to the IP Office
B) Web session to the IP Office address
C) System Status Application
D) SSH session to the IP Office address

5. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) User must be a member of a hunt group.
B) User must be defined as an agent in one-X Portal.
C) CCR Agent Must be checked on the user's Supervisor tab.
D) force Account Code must be checked on the user's Supervisor tab.

Solutions: